Delivering world-class customer service through fully managed, enterprise-grade CX operations.
UmojaCX is a B2B customer experience solutions provider delivering scalable, fully managed CX services to leading national and multinational corporations. We specialize in connecting companies with highly skilled professionals who deliver exceptional service quality, efficiency, and reliability. Our approach is designed to enhance customer satisfaction, optimize operational performance, and support sustainable business growth.
UmojaCX is committed to redefining customer service by providing corporations worldwide with access to top-tier customer experience expertise. We strive to create long-term value for our clients through superior service delivery, continuous innovation, and measurable results. In parallel, we support initiatives that foster meaningful social impact and professional development, ensuring our operations contribute to sustainable, responsible business practices.
Enterprise-grade customer experience, simplified.
Thousands of fully vetted, professional customer service agents available for rapid deployment.
Agents are highly skilled in neutral, fluent English and other major languages (French, Portuguese, Spanish, Arabic).
Clear per-agent pricing with no hidden fees or surprises.
Initial agent deployment can begin within seven days.
Competitive pricing with superior service standards and empathetic support.
Test our services before scaling to full deployment.
Compatible with any CRM or support platform.
Guaranteed staffing levels and operational continuity for mission-critical support.
Organizations that partner with UmojaCX can save millions in annual customer service expenses without compromising performance or customer satisfaction, achieving premium-grade service quality at a significantly lower operational cost.
Client Portfolio Focus
UmojaCX serves enterprise clients across key sectors, including (but not limited to)
Our delivery model is ideal for corporations with large-scale customer interaction and a need for flexible, cost-efficient, high-quality CX solutions.
All customer communications are processed through enterprise-grade cloud contact-center infrastructure certified under ISO 27001, SOC 2 Type II, and HIPAA standards. Our environment is designed to protect data, ensure availability, and support regulatory alignment for finance, insurance, and telecommunications use cases.
Certifications reflect the standards maintained by our technology partners through which UmojaCX delivers all CX operations.
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UmojaCX aligns with the United Nations Sustainable Development Goals (SDGs) to ensure every partnership contributes to meaningful progress. We pledge 2% of every monthly subscription toward charitable initiatives that advance education, equality, and community-led development.
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Explore how we deliver scalable, fully managed customer experience solutions and learn more about our structure, delivery model, and pricing.
Telecommunications, insurance, and financial services, as well as any large corporation reliant on high-volume customer support.
Initial deployment begins within seven days of contract signing and payment confirmation.
Operations run through enterprise-grade cloud contact-center infrastructure certified under ISO 27001, SOC 2 Type II, and HIPAA standards.
All payments are completed via digital bank wire prior to service commencement.
Yes. Clients receive weekly or monthly performance reports depending on their subscription tier.
Complete the form to begin your subscription. You will be prompted to digitally sign the engagement documents. Once signatures are complete, your invoice and bank wire instructions will be sent by email. After payment is confirmed, an onboarding specialist will contact you within one to two business days to finalize setup.
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